Common Requests
Additional Resources
Dani Garcia – Director of Safety Services, Downtown Partnership Clean & Safe. Dani oversees all safety services and ambassadors and can be reached at dgarcia@improvedtsd.org
Please call 619-234-8900, text 619-414-2698, or email info@improvedtsd.org for the following security service requests:
Safe Walk Services
Individuals Blocking Right of Way
Concerns About Suspicious Activity
Welfare Checks for those in Danger or at Risk
Business Visits and Safety Patrols
Directional Assistance
Deterring Aggressive Panhandling and Other Nuisance Behavior
Getting Involved in Physical Altercations
Disarming Individuals with Weapons
Removing Individuals from Private Property
Reporting Public Intoxication and/or Illegal Drug Activity
*PLEASE NOTE* Our non-armed Safety Ambassadors OBSERVE and REPORT. To report an issue directly to SDPD, call the Non-Emergency Line at 619-531-2000 for assistance or 911 for a crime in process.
Ernesto Romo – Director of Maintenance Services, Downtown Partnership Clean & Safe. Ernesto manages maintenance services, landscaping, power washing, special projects, volunteer events, and contractors and can be reached at eromo@improvedtsd.org
Please call 619-234-8900, text 619-414-2698 or email info@improvedtsd.org for the following maintenance requests:
Sidewalk Pressure Washing (Full schedule is available here)
Graffiti Removal
Illegal Dumps and Trash Removal
Tree Trimming
Grow Urban Tree Planting, Retention, Removal, and Replacement of Dead or Damaged Trees
Urine and Feces Clean-up
Doggie Bag Station Installation and Maintenance
Needle and Paraphernalia Disposal
Gum and Sticker Removal
Sean Warner – Director of Public Realm, Downtown Partnership Clean & Safe. Sean is responsible for overseeing the Downtown San Diego neighborhood beautification projects, placemaking, and activations and can be reached at swarner@improvedtsd.org
Please email info@improvedtsd.org for more information on community enhancement projects including:
Public Art
Creative Bike Racks
Pole-to-Pole Lighting
Banners
Holiday Décor
Parklets
Corner Planters
Utility Box Art
Pedestrian Plazas
Jocelyn Johnson-Wilson – Unhoused Care Team Program Manager, Downtown Partnership Clean and Safe. Jocelyn and her team have dedicated their time, energy, and effort to better the lives of our unhoused neighbors through services and connections to appropriate interventions. She can be reached at jjohnson@improvedtsd.org
Find more information on our unsheltered services here including:
Family Reunification Program (For this program, email frp@improvedtsd.org or call (619) 501-9520)
Assistance with Shelter Placement
Case Management
Housing Assessments
Assistance with Food and Basic Needs
Resource Referrals
Don’t see your challenge listed above? Along with these additional services, Clean & Safe works closely with the City of San Diego, other government agencies, and community-based organizations to provide referrals to the right organization to meet your need.
As a resident of Downtown San Diego, there are several City offices and departments where community concerns can be directed.
City of San Diego Mayor’s Office Contacts
Emily Piatanesi, Community Representative (Council Districts 1 & 3) EPiatanesi@sandiego.gov
San Diego City Council District 3 Contacts
Councilmember Stephen Whitburn – StephenWhitburn@sandiego.gov
Emily Bonner, Councilmember Policy Advisor & Community Representative – EBonner@sandiego.gov : Balboa Park, Middletown,
Bankers Hill, Downtown (Little Italy, Marina District)
Malik Thornton, Community Representative/ Intern Manager ThorntonM@sandiego.gov : Mission Valley, University Heights, South Park, Golden Hill, Downtown (Cortez Hill, Gaslamp, East Village)
City of San Diego Department Contacts
Sarah Jarman – Director, Department of Homelessness Strategies & Solutions –SJarman@sandiego.gov
Larry Turner – Community Relations Officer, San Diego Police Department – LETurner@pd.sandiego.gov
County of San Diego Department Contacts
Terra Lawson, San Diego County Supervisor, District 3 Terra.Lawson-Remer@sdcounty.ca.gov
Evan Bridgham, Community Representative Evan.Bridgham@sdcounty.ca.gov
Paola Aguirre, Community Representative Paola.Aguirre2@sdcounty.ca.gov – Barrio Logan, Sherman Heights, Logan Heights, Stockton, Golden Hill, South Park, Southcrest, Shelltown, Grant Hill, Memorial, East Village, Downtown
State of California Department Contacts
Toni Atkins, State Senator Senator.atkins@sen.ca.gov
Jason Wiesz, District Representative Jason.Weisz@sen.ca.gov
The Get It Done app is a simple and easy way to connect with the city. The City of San Diego uses the Get It Done smartphone app for reporting non-emergency problems like trash collection, graffiti removal, or vegetation issues.
Use Get It Done to report the following issues:
Potholes
Graffiti
Trash Collection Issues
Street and Sidewalk Issues
Stormwater and Drain Issues
Bicycle, Scooter, and Vehicle Issues
Homeless Encampment Issues and Encroachment
Damaged or Missing Street Signs
Broken or Inoperable Street Lights
Examples of when NOT to generate a Get It Done report/request:
Damaged or Vandalized Utility Box (Please call SDG&E at 800-411-7343 or AT&T at 800-498-2646)
Damaged Mailbox (Please call U.S. Postal Service Downtown Station at 800-275-8777)
Leaking Fire Hydrant (Please call Water Department 24 Hour Emergency at 619-515-3225)
The San Diego Police Department is the primary law enforcement agency for the City of San Diego. The mission of the San Diego Police Department is to maintain public safety by providing the highest quality police services to all communities.
For a list of services provided or supported by SDPD, visit www.sandiego.gov/police/services.
San Diego Police Department Contacts
Emergency: 9-1-1
Non-emergency: 619-531-2000 or 858-484-3154
Apply for a Letter of Agency
A Letter of Agency allows SDPD to enforce against anyone found on a property without the owner’s consent or without lawful purpose. Recommended for vacant properties, vacant lots, businesses or any properties upon which public nuisance activity or crimes, including littering, defecating, drinking, drug activity, prostitution, graffiti or general trespass are occurring.
For a complete list of SDPD contacts, visit: www.sandiego.gov/police/contact
The mission of the San Diego Police Department’s Neighborhood Policing Division (NPD) is to enhance the quality of life and safety in San Diego neighborhoods in a manner that is compassionate, professional, and fair to all. Officers are trained to always offer services to individuals with whom they come in contact prior to taking enforcement action and continue to provide offers for shelter and services at each interaction.
NPD teams are paired with the City’s Clean SD crews to respond to encampment requests received through the City’s Get It Done mobile app to connect homeless individuals with services and clean up trash and debris.
Contact the Neighborhood Policing Division
Submit a Get It Done Request
The Homeless Outreach Team consists of service providers that work with the San Diego Police Department and City Departments to assist those experiencing homelessness. HOT teams are a program within the Neighborhood Policing Division (NPD). The Homeless Outreach Team (HOT) consists of HOT Officers, Mental & Behavioral Health Services and Medical Care, and provides community members experiencing homelessness a liaison to available social services.
For issues regarding those experiencing homelessness, contact the HOT team below.
Homeless Outreach Team Contacts:
Call (619) 446-1010
Email HOT@pd.sandiego.gov
Submit a Get It Done request
As a local nonprofit organization, 2-1-1 San Diego is the region’s trusted source for information and connections to community, health, and disaster resources. Their highly trained staff is here to help 24 hours a day, 365 days a year, and help is available in more than 200 languages. 2-1-1 maintains a database of more than 6,000 services and resources that are updated on a real-time basis and their Community Connectors help connect San Diegans to the accurate information they need.
If you need help finding the following, please dial 2-1-1.
Food
Housing
Healthcare
For a complete list of ways to contact 2-1-1, visit: 211sandiego.org/contacts
PERT is a county-wide program that provides emergency assessment and referral for individuals in behavioral health crisis who come to the attention of law enforcement through phone calls. PERT pairs licensed mental health clinicians with uniformed law enforcement officers or deputies. Clinicians also partner with law enforcement homeless outreach teams to provide proactive preventative connection to services.
Access PERT services by calling:
Emergency: 911
SDPD Non-emergency: 619-531-2000
MCRTs are comprised of licensed mental health clinicians, case managers, and peer support specialists who can respond to behavioral health crisis calls that do not involve known threats of violence or medical emergencies. These clinical teams provide assessments, de-escalation, and connect the individual to appropriate services. They are not law enforcement but do coordinate with local jurisdictions based on a memorandum of understanding.
MCRT Contacts
General Questions & Information: 619-346-4020
Access and Crisis line (ACL), available 24/7: 1-888-724-7240
San Diego County: Behavioral Health Services
San Diego Parks and Recreation oversees nearly 40,000 acres of developed and undeveloped open space, more than 340 parks, and 25 miles of shoreline from Sunset Cliffs to La Jolla. They also oversee the public restrooms in Downtown.
Parks and Recreation Contacts
General Inquires: (619) 525-8213
Wendelien Anderson Area Manager Downtown/NTC/Point Loma – (619) 235- 5294 – wbanderson@sandiego.gov
For more than 135 years, MTS has been serving the San Diego community with bus, trolley, and freight transportation services. To report a security issue, please reach out to the contacts below.
MTS 24/7 Security Contacts
Call: 619-595-4960
Text: 619-318-1338
The California Department of Transportation (Caltrans) is the state agency that manages more than 50,000 miles of California’s highway and freeway lanes, provides inter-city rail services, permits more than 400 public-use airports and special-use hospital heliports, and works with local agencies. Caltrans carries out its mission with six primary programs: Aeronautics, Highway Transportation, Mass Transportation, Transportation Planning, Administration, and the Equipment Service Center. Caltrans is the agency responsible for maintaining land owned by the state on or near San Diego’s highway and freeway lanes.
You can submit a Caltrans service request for the following items
Freeway Encampments
Trash on the Freeway
Graffiti on or near the Freeway
The neighborhood of Little Italy is not included in the service area for the Downtown Partnership Clean & Safe program. For any maintenance related requests or issues in Little Italy, please reach out to the Little Italy Association (L.I.A.).
Little Italy Contacts
Daniel Torres, Maintenance Operations Supervisor: 619-549-7237
Scott Sponholtz, Ornamental Landscaping Supervisor: 619-549-6969
L.I.A. A.M. Maintenance / 7 Days a week, 6 a.m. – 3:30pm: 619-454-2507
L.I.A. P.M. Maintenance / 7 Days a week, 3:30 p.m. – Midnight: 619-372-0037
For after-hours issues related to homelessness, noise complaints, etc., please call the San Diego Police Department Non-Emergency line at 619-531-2000 .
The Port of San Diego champions maritime, waterfront development, and public safety. The Port serves the people of California as a specially created district, balancing multiple uses on 34 miles along San Diego Bay spanning five cities. Cross-trained to prevent crime on the waterfront and fight fire on the water, the Port of San Diego Harbor Police protect the safety of San Diego Bay. Their responsibilities also include keeping travelers safe at the airport, managing an underwater crime scene, and partnering with our community.
Port of San Diego Contacts
General questions, call 619-686-6200 or 800-854-2757 or email customerservicecenter@portofsandiego.org
Use the Port of San Diego Service Portal to:
Submit a public records request
Request and pay for park event and filming permits
Report trash, graffiti, or damages on or around the San Diego Bay, and more
Port of San Diego Harbor Police Contacts
Emergency: 619-223-1133 or 9-1-1
Non-emergency Line: 619-686-6272
To report suspicious activity, email iwatchmybay@portofsandiego.org
The San Diego Housing Commission fosters The social and economic stability for vulnerable populations through affordable housing, opportunities for financial self-reliance, homelessness solutions, and more.
Services Include
Rent Assistance
Transitional Housing
Support Services
Shelter Placement
Family Self-Sufficiency Program
Bridges to Career Opportunities, and more
Contact the SDHC
For a complete list of SDHC contacts, visit sdhc.org/about-us/agency-directory
