DOWNTOWN COMMUNITY RESOURCE DIRECTORY

Your 24/7 Resource

The Downtown San Diego Partnership Clean & Safe program keeps Downtown looking its best through enhanced maintenance, safety, unhoused care, and beautification services on behalf of those who live, work, and play within the 275 blocks (and 13,712 parcels) that make up the district. Service areas include the neighborhoods of East Village, City Center, Cortez Hill, Columbia, Marina, and Gaslamp Quarter. Find more information on the Clean & Safe program and our services below.  

For cLEAN & sAFE service requests

CALL
619-234-8900

DOWNLOAD THE APP

EMAIL
info@improvedtsd.org

CLEAN & SAFE CONTACTS BY DEPARTMENT

Dani Garcia – Director of Safety Services, Downtown Partnership Clean & Safe. Dani oversees all safety services and ambassadors and can be reached at dgarcia at improvedtsd.org. 

Please call 619-234-8900, text 619-414-2698, or email info@improvedtsd.org for the following security service requests:   

  • Safe Walk Services 

  • Individuals Blocking Right of Way   

  • Concerns About Suspicious Activity   

  • Welfare Checks for those in Danger or at Risk 

  • Business Visits and Security Checks   

  • Directional Assistance  

  • Deterring Aggressive Panhandling and Other Nuisance Behavior  

  • Getting Involved in Physical Altercations   

  • Disarming Individuals with Weapons  

  • Removing Individuals from Private Property   

  • Reporting Public Intoxication and/or Illegal Drug Activity 

*PLEASE NOTE* Our non-armed Safety Ambassadors OBSERVE and REPORT. To report an issue directly to SDPD, call the Non-Emergency Line at 619-531-2000 for assistance or 911 for a crime in process. 

Ernesto Romo – Director of Maintenance Services, Downtown Partnership Clean & Safe. Ernesto manages maintenance services, landscaping, power washing, special projects, volunteer events, and contractors and can be reached at eromo at improvedtsd.org.  

Please call 619-234-8900, text 619-414-2698 or email info@improvedtsd.org for the following maintenance requests:  

  • Sidewalk Pressure Washing (Full schedule is available here) 

  • Graffiti Removal   

  • Illegal Dumps and Trash Removal  

  • Tree Trimming  

  • Grow Urban Tree Planting, Retention, Removal, and Replacement of Dead or Damaged Trees  

  • Urine and Feces Clean-up 

  • Doggie Bag Station Installation and Maintenance  

  • Needle and Paraphernalia Disposal   

  • Gum and Sticker Removal  

Sean Warner – Director of Community Enhancement, Downtown Partnership Clean & Safe. Sean is responsible for overseeing the Downtown San Diego neighborhood beautification projects, placemaking, and activations and can be reached at swarner at improvedtsd.org.   

Please email info@improvedtsd.org for more information on community enhancement projects including: 

  • Public Art 

  • Creative Bike Racks   

  • Pole-to-Pole Lighting   

  • Banners   

  • Holiday Décor   

  • Parklets   

  • Corner Planters  

  • Utility Box Art  

  • Pedestrian Plazas 

Rose Harris – Program Manager of Unhoused Care Team, Downtown Partnership Clean and Safe. Rose and her team have dedicated their time, energy, and effort to better the lives of our unhoused neighbors through services and connections to appropriate interventions. She can be reached at rharris at improvedtsd.org. 

Find more information on our unsheltered services here including: 

  • Family Reunification Program (For this program, email frp@improvedtsd.org or call (619) 501-9520)  

  • Assistance with Shelter Placement   

  • Case Management 

  • Housing Assessments  

  • Assistance with Food and Basic Needs  

  • Resource Referrals   

ADDITIONAL COMMUNITY RESOURCES

Don’t see your challenge listed above? Along with these additional services, Clean & Safe works closely with the City of San Diego, other government agencies, and community-based organizations to provide referrals to the right organization to meet your need. 

As a resident of Downtown San Diego, there are several City offices and departments where community concerns can be directed.  

 City of San Diego Mayor’s Office Contacts 

  • Kohta Zaiser – Deputy Director of Community Engagement (District 3) Mayor Todd Gloria –  ZaiserK@sandiego.gov   

 San Diego City Council District 3 Contacts 

 City of San Diego Department Contacts 

  • Hafsa Kaka – Director, Department of Homelessness Strategies & Solutions – HKaka@sandiego.gov   

  • Larry Turner – Community Relations Officer, San Diego Police Department –  LETurner@pd.sandiego.gov  

The Get It Done app is a simple and easy way to connect with the city. The City of San Diego uses the Get It Done smartphone app for reporting non-emergency problems like trash collection, graffiti removal, or vegetation issues.  

 Download The Get IT Done App

Use Get It Done to report the following issues:    

  • Potholes  

  • Graffiti  

  • Trash Collection Issues  

  • Street and Sidewalk Issues

  • Stormwater and Drain Issues  

  • Bicycle, Scooter, and Vehicle Issues  

  • Homeless Encampment Issues and Encroachment  

  • Damaged or Missing Street Signs   

  • Broken or Inoperable Street Lights   

Examples of when NOT to generate a Get It Done report/request:  

  • Damaged or Vandalized Utility Box (Please call SDG&E at 800-411-7343 or AT&T at 800-498-2646)  

  • Damaged Mailbox (Please call U.S. Postal Service Downtown Station at 800-275-8777)  

  • Leaking Fire Hydrant (Please call Water Department 24 Hour Emergency at 619-515-3225) 

The San Diego Police Department is the primary law enforcement agency for the City of San Diego. The mission of the San Diego Police Department is to maintain public safety by providing the highest quality police services to all communities.

For a list of services provided or supported by SDPD, visit www.sandiego.gov/police/services.

San Diego Police Department Contacts

  • Emergency: 9-1-1 

  • Non-emergency: 619-531-2000 or 858-484-3154

  • Apply for a Letter of Agency

    • A Letter of Agency allows SDPD to enforce against anyone found on a property without the owner’s consent or without lawful purpose. Recommended for vacant properties, vacant lots, businesses or any properties upon which public nuisance activity or crimes, including littering, defecating, drinking, drug activity, prostitution, graffiti or general trespass are occurring.

  • For a complete list of SDPD contacts, visit: www.sandiego.gov/police/contact

The mission of the San Diego Police Department’s Neighborhood Policing Division (NPD) is to enhance the quality of life and safety in San Diego neighborhoods in a manner that is compassionate, professional, and fair to all. Officers are trained to always offer services to individuals with whom they come in contact prior to taking enforcement action and continue to provide offers for shelter and services at each interaction. 

NPD teams are paired with the City’s Clean SD crews to respond to encampment requests received through the City’s Get It Done mobile app to connect homeless individuals with services and clean up trash and debris.

Contact the Neighborhood Policing Division 

Submit a Get It Done Request

The Homeless Outreach Team consists of service providers that work with the San Diego Police Department and City Departments to assist those experiencing homelessness. HOT teams are a program within the Neighborhood Policing Division (NPD). The Homeless Outreach Team (HOT) consists of HOT Officers, Mental & Behavioral Health Services and Medical Care, and provides community members experiencing homelessness a liaison to available social services.

For issues regarding those experiencing homelessness, contact the HOT team below.  

Homeless Outreach Team Contacts:  

As a local nonprofit organization, 2-1-1 San Diego is the region’s trusted source for information and connections to community, health, and disaster resources. Their highly trained staff is here to help 24 hours a day, 365 days a year, and help is available in more than 200 languages. 2-1-1 maintains a database of more than 6,000 services and resources that are updated on a real-time basis and their Community Connectors help connect San Diegans to the accurate information they need.   

If you need help finding the following, please dial 2-1-1.  

  • Food  

  • Housing  

  • Healthcare  

For a complete list of ways to contact 2-1-1, visit: 211sandiego.org/contacts

PERT is a county-wide program that provides emergency assessment and referral for individuals in behavioral health crisis who come to the attention of law enforcement through phone calls. PERT pairs licensed mental health clinicians with uniformed law enforcement officers or deputies. Clinicians also partner with law enforcement homeless outreach teams to provide proactive preventative connection to services. 

Access PERT services by calling:

  • Emergency: 911  

  • SDPD Non-emergency: 619-531-2000 

MCRTs are comprised of licensed mental health clinicians, case managers, and peer support specialists who can respond to behavioral health crisis calls that do not involve known threats of violence or medical emergencies. These clinical teams provide assessments, de-escalation, and connect the individual to appropriate services. They are not law enforcement but do coordinate with local jurisdictions based on a memorandum of understanding.  

MCRT Contacts

  • General Questions & Information: 619-346-4020 

  • Access and Crisis line (ACL), available 24/7: 1-888-724-7240  

  • San Diego County: Behavioral Health Services

 LEARN MORE 

San Diego Parks and Recreation oversees nearly 40,000 acres of developed and undeveloped open space, more than 340 parks, and 25 miles of shoreline from Sunset Cliffs to La Jolla. They also oversee the public restrooms in Downtown.  

Parks and Recreation Contacts 

  • General Inquires: (619) 525-8213  

  • Jessica Gonzalez – Grounds Maintenance Supervisor, Downtown/Point Loma Areas – (619) 235-5296 – JesGonzalez@sandiego.gov 

LEARN MORE 

For more than 135 years, MTS has been serving the San Diego community with bus, trolley, and freight transportation services. To report a security issue, please reach out to the contacts below.  

MTS 24/7 Security Contacts 

  • Call: 619-595-4960  

  • Text: 619-318-1338   

LEARN MORE

The California Department of Transportation (Caltrans) is the state agency that manages more than 50,000 miles of California’s highway and freeway lanes, provides inter-city rail services, permits more than 400 public-use airports and special-use hospital heliports, and works with local agencies. Caltrans carries out its mission with six primary programs: Aeronautics, Highway Transportation, Mass Transportation, Transportation Planning, Administration, and the Equipment Service Center. Caltrans is the agency responsible for maintaining land owned by the state on or near San Diego’s highway and freeway lanes. 

You can submit a Caltrans service request for the following items  

  • Freeway Encampments  

  • Trash on the Freeway  

  • Graffiti on or near the Freeway 

SUBMIT A REQUEST

The neighborhood of Little Italy is not included in the service area for the Downtown Partnership Clean & Safe program. For any maintenance related requests or issues in Little Italy, please reach out to the Little Italy Association (L.I.A.). 

Little Italy Contacts 

  • Daniel Torres, Maintenance Operations Supervisor: 619-549-7237  

  • Scott Sponholtz, Ornamental Landscaping Supervisor: 619-549-6969  

  • L.I.A. A.M. Maintenance / 7 Days a week, 6 a.m. – 3:30pm: 619-454-2507  

  • L.I.A. P.M. Maintenance / 7 Days a week, 3:30 p.m. – Midnight: 619-372-0037  

For after-hours issues related to homelessness, noise complaints, etc., please call the San Diego Police Department Non-Emergency line at 619-531-2000 .

The Port of San Diego champions maritime, waterfront development, and public safety. The Port  serves the people of California as a specially created district, balancing multiple uses on 34 miles along San Diego Bay spanning five cities. Cross-trained to prevent crime on the waterfront and fight fire on the water, the Port of San Diego Harbor Police protect the safety of San Diego Bay. Their responsibilities also include keeping travelers safe at the airport, managing an underwater crime scene, and partnering with our community. 

Port of San Diego Contacts

Port of San Diego Harbor Police Contacts

The San Diego Housing Commission fosters The social and economic stability for vulnerable populations through affordable housing, opportunities for financial self-reliance, homelessness solutions, and more. 

Services Include

  • Rent Assistance  

  • Transitional Housing  

  • Support Services  

  • Shelter Placement  

  • Family Self-Sufficiency Program

  • Bridges to Career Opportunities, and more

Contact the SDHC

Learn More